contact us

If you have any questions we would be happy to hear from you.

Email: info@moolilondon.com
Office hours: Monday to Friday 7:00am - 3:00pm GMT

           

123 Street Avenue, City Town, 99999

(123) 555-6789

email@address.com

 

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FAQ

FAQ
 

Product Information

+ How much gear will the Hampton Camera Bag fit?

Depending on the configuration of the dividers the bag will fit a DSLR body with lens attached as well as 2-3 additional lenses. There is also room for an iPad/Tablet. Watch the video here.

+ Are the Dividers removable?

Yes. There are 4 removable dividers that can be positioned to suit your gear.

+ Does the bag come with a warranty?

Yes. The bag comes with a 1 year manufacturers warranty. Please see our terms and conditions for more detail.

+ Does the bag come with a shoulder strap?

Yes. The Camera bag comes with an adjustable shoulder strap.

+ Is the bag waterproof?

No. The bag is made from water resistant material. The bag is not waterproof so avoid contact with water where possible. If the bag does get wet, remove all possessions and allow bag time to dry before further use. The zips and stitched areas are not water resistant.

+ how much does the bag weigh?

The bag in its stand-alone form weighs approx. 1Kg.

+ How do i clean the camera bag?

We recommend using a warm damp cloth with a small amount of washing up deterent.

+ What is NFC?

NFC is a small micro chip that can store a small amount of personal data such as name, telephone number, email address etc. It can be used as a kind of digital lost and found tag.

+ How do i program my NFC tag?

Follow these simple steps to program your NFC tag.

+ Can i use the NFC feature with my iPhone?

Currently Apple do not allow you to use the NFC feature for such purposes. This is likely to change in the near future.

Shipping & Ordering Information

+ How long will it take for my order to be dispatched?

Bags are held in stock and are dispatched the following working day. Domestic (UK) orders typically take between 1-3 days. International orders take approx. 2-5 days.

+ do you ship internationally?

Yes. We dispatch bags all over the world. For a list of delivery charges see the shipping document at the bottom of this page.

+ How long will it take for my order to be dispatched?

Bags are held in stock and are dispatched the following working day.

+ why did i recieve a bill for taxes/duty?

Local duties/taxes may apply on arrival in your country these are out of our control and not included in the purchase price. If you wish to avoid local taxes then check our list of international resellers here.

+ Where will my order be dispatched from?

Orders purchased through moolilondon.com are dispatched from the UK. International orders are dispatched from China.

+ What payment methods do you accept?

We accept Mastercard, Visa, or American Express and payment is handled by Stripe. We also accept payments via Paypal at checkout.

Retail Locations

+ where can i buy mooli london products?

We are currently working with a host of domestic and international resellers. Click here for a full list.

+ how do i become a stockist of mooli products?

Contact us via email info@moolilondon.com or by telephone 020 3774 0286 we would be excited to talk through the options.

+ press/product reviews

Contact us via email info@moolilondon.com we would love to hear from you.

Returns

+ how do i return my mooli product?

Please see the returns section of the terms and conditions page for full details.